Frequently Asked Questions
Everything you need to know about shopping at OFFCUTS by OFFICE.
What exactly are 'OFFCUTS'?
OFFCUTS are the last remaining pairs, ex-display shoes, or shoes with minor cosmetic marks from our OFFICE stores. This allows us to offer premium brands at significantly discounted prices.
What is the condition of the shoes?
Every pair is individually photographed and rated. We use a detailed grading system to describe any aesthetic imperfections, so you know exactly what to expect before you buy.
How long does shipping take?
Standard delivery typically takes 3-5 working days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
Can I return my order if it doesn't fit?
Yes, we offer a 28-day return policy. Items must be returned in the same condition they were received. Please note that return postage costs are the responsibility of the customer.
Do you ship internationally?
Currently, we ship to a wide range of international destinations. Shipping costs and delivery timeframes vary by country and will be calculated at checkout.
Are the products authentic?
Absolutely. As part of the OFFICE family, all products sold on OFFCUTS are 100% authentic brands sourced directly from our official retail stock.